Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the warranty period on it Luggage products?
Most of our suitcases come with a 10-year warranty that covers domestic and international travel for manufacturing defects. Please check your specific product tag for details.
How do I set the combination on my TSA-approved lock?
To set your lock, ensure the dials are at 0-0-0, press the reset button with a pen, rotate the dials to your desired code, and then slide the main release button to lock in your new combination.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your luggage sooner for an upcoming trip.
What is your return policy for unused items?
We offer a 30-day return window for all unused products in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Are your suitcases cabin-approved for all airlines?
While we design our cabin bags to meet standard regulations, airline requirements vary. We recommend checking the specific dimensions listed on our product pages against your airline's current restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.